The Opportunity

We are looking for a high-energy, operationally sharp Sales Development Representative Manager to lead our inbound lead response team. This is a call-center-style leadership role with a single obsession: speed to lead. You will manage a team of Sales Development Representatives (SDRs) who handle inbound leads from digital channels, phone inquiries, email, and AI-assisted chat — converting as many as possible into booked meetings for our closing sales reps.

You will be the bridge between marketing-generated demand and our closing team, ensuring every lead gets a fast, professional, and persistent follow-up. Coverage runs 8am–8pm local time across North American markets, with 24/7 overflow handled by an outsourced after-hours agency. Your team picks up where they leave off.

What You Will Do:

• Hire, onboard, coach, and develop a team of 6–15 SDRs across time zones
• Set and enforce daily KPI targets: lead response time, contact rate, conversion to Meeting Booked, and activity volume
• Manage performance plans and career development for all direct reports
• Oversee response to all inbound leads entering the CRM from digital sources (web, paid, organic, referral)
• Manage SDR handling of inbound phone calls, general email inquiries, web form and instant quote leads, and AI-assisted chat conversations — ensuring SDRs take over from AI calls and chats seamlessly and drive every thread toward a booked meeting
• Enforce lead SLA targets
• Ensure clean lead disposition and CRM hygiene at every stage
• Own and manage a rolling 3-day call board (today, tomorrow, next day) giving the team a clear, prioritized view of target meetings to fill for closing sales reps
• Collaborate with Marketing when inbound lead volume is short — flagging gaps in the 3-day board early so Marketing can activate campaigns, boost spend, or accelerate nurture flows to support SDR pipeline
• Partner with Marketing to optimize the full MQL-to-meeting-booked motion
• Use the 3-day window to drive proactive re-engagement on warm leads
• Own and continuously refine SDR playbooks: call scripts, email sequences, SMS cadences, chat response frameworks, and objection handling
• Manage SDR toolstack (CRM, dialer, sequencing tools, AI chat platform) and drive adoption and correct usage
• Identify bottlenecks in the funnel and implement fixes fast
• Partner with marketing on lead quality feedback loops and campaign performance
• Own the SDR onboarding program — ensuring new reps are call-ready within day 3 and hitting full productivity within 30 days
• Develop and maintain a structured skills progression path for SDRs, including call certification, objection handling benchmarks, and readiness criteria for promotion
• Identify and fast-track high performers; actively build a pipeline of talent for Senior SDR and closing rep roles
• Manage a structured rehash program for leads that didn’t convert on first contact — defining follow-up cadences, re-engagement triggers, and age-out rules for stale leads
• Ensure no qualified lead is abandoned prematurely; maintain clear disposition standards so SDRs are not cherry-picking fresh leads at the expense of warm pipeline
• Manage SDR scheduling to ensure full coverage across all active market time zones during 8am–8pm local hours
• Forecast staffing needs based on inbound lead volume trends
• Maintain clear protocols for surge periods (high-volume campaign days, seasonal peaks) so the team can scale response without dropping SLAs
• Coach SDRs to overcome initial objections with confidence

What You Bring:

• 3–5+ years managing high-volume inbound SDR or call center sales teams
• Proven track record in a speed-to-lead environment with measurable conversion metrics
• Home services, field services, or similar high-volume residential sales background strongly preferred
• Hands-on experience with CRM platforms (HubSpot, Salesforce, or similar) and sales engagement tools
• Strong process orientation — you build playbooks, not just manage people
• Comfortable with data: you run your team off dashboards and hold everyone to numbers
• Experience managing or coordinating with outsourced/BPO call center partners
• Background in HVAC, solar, home improvement, pest control, or similar home services verticals (preferred)
• Experience with AI-assisted chat platforms and integrating chat into SDR follow-up workflows (preferred)
• Experience with AI-powered sales coaching tools (e.g., Gong, Chorus, Salesken, or similar) for call review and rep development (preferred)
• Experience designing SDR compensation plans (base + bonus structures tied to meeting conversion) (preferred)
• Familiarity with multi-time-zone team scheduling and coverage planning (preferred)
• Experience with power or auto-dialers (preferred)

Job Type: Full-time, Permanent

Pay: $100,000 OTE

Benefits:

Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson

Extended Health Care

Disability Insurance

Education Support

Parental Leave Top Up

Equity

Work Location: In person - North Vancouver, BC