Key Responsibilities :

1. Lead and manage a team of sales professionals to achieve customer satisfaction and engagement goals, ensuring alignment with company objectives
2. Develop and implement customer management strategies to enhance customer relationships and drive retention within the assigned area
3. Conduct regular performance reviews and coaching sessions to empower team members and foster a high-performance culture
4. Analyze customer feedback and market trends to identify opportunities for improving service delivery and customer experience
5. Achieve a minimum of 90% customer satisfaction rating through effective management and engagement initiatives within the team
6. Increase customer retention rates by at least 15% within the first year of employment through strategic customer relationship management
7. Successfully develop and implement team training programs that lead to a 20% improvement in team productivity and performance metrics

Ideal Candidate:

1. Proven customer management skills with a strong focus on enhancing customer engagement and satisfaction
2. Demonstrated experience in team management, with a track record of motivating and developing high-performing teams
3. Exceptional communication and interpersonal skills to build relationships with customers and team members alike
4. Ability to analyze data and market trends to inform decision-making and strategy development