Key Responsibilities

1. Manage warranty claim operations end to end by supervising parts inwarding, component inspection and precise documentation
2. Investigate warranty discrepancies thoroughly to identify root causes and implement swift corrective solutions
3. Compile and deliver in-depth warranty trend reports and failure analyses to support strategic management decisions
4. Refine existing warranty workflows and software systems continuously to boost operational efficiency across service channels
5. Deliver targeted training programmes to dealership and workshop staff to guarantee strict warranty policy compliance
6. Liaise cross-functionally between authorized service centres, internal departments and engineering teams to ensure smooth claims processing
7. Audit warranty parts consumption and maintain comprehensive scrap and replacement records in line with regulatory standards

Ideal Candidate

1. BTech or Diploma in Mechanical, Electrical or Automobile Engineering
2. 1 - 3 years of experience in warranty management, preferably in the automotive or EV sector
3. Hands-on experience in parts inwarding, inspection and discrepancy handling
4. Strong analytical ability to prepare and interpret warranty reports
5. Good communication and presentation skills for conducting workshops
6. Proficiency with warranty management software and Microsoft Office tools
7. Proven ability to collaborate effectively with multiple stakeholders