Key Responsibilities

1. Manage dealership training on end-to-end dealer management system (DMS) workflows, including inventory inwarding, booking creation, know your customer (KYC) verification, finance processing, billing, and tax invoicing
2. Conduct training sessions for workshop teams on digital service workflows, covering job card creation, parts requisition, warranty and goodwill tagging, and invoicing
3. Guide sales executives and store leads on daily customer relationship management (CRM) operations, including walk-in customer logging, digital test-ride indemnity capture, sales pipeline updates, and follow-up scheduling
4. Maintain dealership google business profiles (GBP) by updating store hours, uploading geo-tagged showroom photographs, implementing customer review quick response (QR) codes, and ensuring timely responses to customer reviews
5. Oversee the usage of digital audit tools and ensure the effective implementation of daily store opening and closing applications.
6. Train dealership teams on customer feedback management, including automated whatsapp customer satisfaction (CSAT) triggers, ethical survey practices, and monitoring customer satisfaction scores
7. Provide regional Level 1 (L1) technical support for dealer software-related issues, including resolving login errors, access permission issues, billing glitches, and other operational challenges
8. Identify and escalate software bugs, technical issues, and functional enhancement requirements to the central information technology (IT) and product teams

Ideal Candidate

1. Graduate or postgraduate degree in Business Administration or a related discipline
2. 2–5 years of hands-on experience in training dealership or retail staff on software platforms such as dealer management system (DMS), customer relationship management (CRM), point of sale (POS), or enterprise resource planning (ERP)
3. Industry experience in the automotive sector, preferably in two-wheeler (2W), four-wheeler (4W), or electric vehicle (EV) segments
4. Fluency in English and the relevant regional language (Kannada, Telugu, Malayalam, Marathi, Gujarati, or Hindi) along with the ability to travel 40–50% regionally for dealership visits and training sessions