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Customer Service Executive

SolarSquare Energy

SolarSquare Energy

Customer Service
Pune, Maharashtra, India
Posted on Tuesday, April 2, 2024

Requirements –

  • Minimum 1-3 years in customer support and escalation
  • Graduation is mandatory
  • Job Location: Baner, Pune

Key Responsibilities:

  • Creating ‘delight’ for the customer during the project life cycle
  • Assisting with adherence to project timelines
  • Conflict resolution
  • Tracking customer experiences across online and offline channels
  • Collaborating with the internal teams to enhance customer service and brand awareness
  • Identifying customer needs and taking proactive steps to maintain positive experiences
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
  • Analyzing customer feedback on products and services offered
  • Documenting processes and logging technical issues, as well as customer compliments and complaints.