Requirements –

• Minimum 1-3 years in customer support and escalation
• Graduation is mandatory
• Job Location: Baner, Pune

Key Responsibilities:

• Creating ‘delight’ for the customer during the project life cycle
• Assisting with adherence to project timelines
• Conflict resolution
• Tracking customer experiences across online and offline channels
• Collaborating with the internal teams to enhance customer service and brand awareness
• Identifying customer needs and taking proactive steps to maintain positive experiences
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
• Analyzing customer feedback on products and services offered
• Documenting processes and logging technical issues, as well as customer compliments and complaints.