Location: Nairobi, KenyaStart Date: ImmediateReports to: Sales and Ops Manager About ZenoAn unprecedented energy transition has begun. To meet 2040 net zero goals, over 2 billion electric two-wheelers (motorcycles) must be sold and $11 trillion in fuel consumption replaced. Zeno is building a tech platform to electrify this two-wheeler market, currently responsible for more than 4% of the world's GHG emissions. Our mission is to accelerate the energy transition and democratize the benefits across Africa, India, and Latin America. With a focus on East Africa as a starting point, Zeno is building a new energy ecosystem with ground-up development of a fundamentally better electric motorcycle and associated battery swap network to drive a better experience for our customers. The RoleZeno is seeking a hands-on, customer-focused Delivery & Onboarding Associate to lead rider onboarding and bike deliveries in Kenya. This role is critical to giving new customers a smooth first experience with Zeno, from registration through to their first weeks on the road, particularly within Kenya’s boda boda communities. You will take ownership of the end-to-end onboarding and delivery experience, run handover and training sessions independently, coach and support interns and junior team members, and represent Zeno’s mission with patience and authenticity. What You'll Do- Customer Onboarding: Own the rider onboarding process ends to end, from registration and orientation to vehicle delivery and practical training.- Instruction & Training: Independently train riders on how to operate the Zeno Emara motorcycle, swap batteries, use key features, and follow best practices for safety and performance.- Efficient Handover: Run quick, structured onboarding sessions that allow customers to confidently start riding within a few hours and ensure a consistently high standard across sessions.- Delivery Management: Plan, coordinate, and carry out bike deliveries across Nairobi and other regions of Kenya, ensuring documentation, vehicle registration paperwork, inspections, and rider readiness checks are completed accurately.- Process Ownership: Follow and enforce onboarding and delivery SOPs to ensure consistency, speed, and quality; identify gaps and lead improvements to processes and training materials.- Customer Support: Provide first-line technical and operational support to riders during their first weeks of use, resolving issues where possible and escalating to the right team with clear context.- Feedback & Insights: Gather customer feedback, track onboarding metrics (such as time to handover, rider readiness, and early-issue rates), and share insights and recommendations with the Sales and Ops Manager.- Mentorship: Guide, coach, and support onboarding interns and junior team members, helping them build confidence and follow best practice.- Collaboration: Work closely with the Operations, Service, and Customer Success teams to ensure seamless communication and execution.- Community Building: Build trusted relationships with riders, boda boda associations, and SACCOs, representing Zeno’s mission and culture with enthusiasm. What You'll Bring- A diploma or degree in Business, Customer Service, Mechanical/Automotive Engineering, or a related field.- 2–3 years of experience in technical support, field service, or customer onboarding roles within the automotive, motorcycle, or EV sectors.- Strong interpersonal and communication skills, with the patience to explain things clearly to riders of all backgrounds, especially within boda boda communities. Fluency in English and Swahili is required.- Attention to detail when handling documentation, inspections, and records.- Ability to work independently, manage time effectively, prioritise across multiple deliveries, and adapt to changing priorities.- Strong problem-solving skills with a proactive, can-do attitude and a sense of ownership.- Ability to coach and support junior colleagues; prior experience mentoring or supervising interns or riders is an advantage.- Comfort with mobile apps and basic reporting, and familiarity with mobile-money payments (e.g., M-Pesa).- Willingness to travel regularly across Kenya, including rural and peri-urban areas.- Must hold a valid Kenyan driving licence with a motorcycle (Class A) endorsement and be a confident, experienced rider, with solid technical knowledge of motorcycles or EVs. Benefits- Competitive monthly salary, plus statutory benefits in line with Kenyan law- Lunch while on duty- Clear opportunities for growth within a fast-scaling company- Join a world-class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!